Terms of Service
1. Introduction and Scope
Welcome to Sandvibers (hereinafter referred to as "we" or "us"). This website provides high-quality outdoor living products, including garden sheds, outdoor sofa sets, outdoor table and chair sets, and outdoor chairs. By accessing or using our website, you agree to comply with and be bound by these terms. These terms apply to all visitors, users, and others who access or use the service.
2. User Accounts and Website Responsibility
When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. We reserve the right to refuse service, terminate accounts, or remove or edit content at our sole discretion if any unauthorized or fraudulent activity is detected.
3. Products, Inventory, and Pricing Rights
We strive to ensure that all descriptions, images, and prices of products (sheds and outdoor furniture) appearing on the website are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice. All products are subject to availability.
4. Orders and Payment
By placing an order, you are offering to purchase a product subject to these terms. All orders are subject to confirmation and acceptance by us. We accept major credit/debit cards (Visa, MasterCard). You represent and warrant that you have the legal right to use any payment method used in connection with any purchase.
5. Shipping Policy
Delivery Scope: We only support delivery within Australia. International shipping to other countries is not supported.
Shipping Fees: Shipping is free for orders of AUD 100 or more (including AUD 100). For orders under AUD 100, a flat shipping fee of AUD 10.99 will be charged.
Handling Time: 1 to 3 business days.
Transit Time: Usually fluctuates between 7 to 15 business days.
Shipping Methods: Our primary shipping logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
Detailed Information: For more details regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.
6. Order Cancellation
Cancellation Conditions: Orders that have not been shipped within 48 hours of placement can be canceled directly. Orders placed for more than 48 hours or those that have already been shipped cannot be canceled; you may wait for the delivery and then contact us for a return and refund.
Refunds: Refunds will be issued to the same payment method used for the purchase.
Processing Time: Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment. The estimated arrival time is 1 to 5 business days, depending on the processing efficiency of the bank. If overdue, please contact us.
Detailed Information: For more details on the cancellation process, please refer to our Cancellation Policy Page.
7. Returns, Exchanges, and Refunds
Exchange Conditions: We offer a 45-day exchange period for eligible products.
User Actions: To initiate a return or exchange, please contact our support team with your order details and reason for the request.
Process: Once your request is reviewed and the item is returned to our designated facility in its original condition, we will process the exchange or refund.
Refund Method: Refunds will be processed through the original payment institution (such as Visa, MasterCard) and returned to the original payment method.
Refund Arrival: After the return is confirmed, the refund will be returned to your bank card (Visa, MasterCard) account within 1 to 5 business days.
Detailed Information: For more details on returns and refunds, please refer to our Return and Refund Policy Page.
8. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your data in compliance with relevant regulations.
9. Disputes and Governing Law
These terms and any disputes arising out of or related to our services shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.
10. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is our property and is protected by international copyright and intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
11. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of our products or website.
12. Force Majeure
We shall not be held responsible for any delay or failure to perform any obligation under these terms if the delay or failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or extreme weather conditions.
13. Severability
If any provision of these terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
14. Modifications to Terms of Service
We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website. Your continued use of the website following any changes constitutes your acceptance of the new terms.
15. Contact Information
Address: 1115 8TH ST NE, WASHINGTON, DC 20002-3622, US
Phone: +1 (518) 755-6108
Email: support@sandvibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)