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Shopping Guide

 

Welcome to Sandvibers (hereinafter referred to as "we" or "us"). We are an online-only store dedicated to providing high-quality outdoor living solutions. To ensure you have a seamless experience when selecting our storage sheds, outdoor sofa sets, outdoor dining sets, and outdoor chairs, we have prepared this guide for you.

Preparation and Selection
Before making a purchase, we recommend evaluating your outdoor space and specific needs:

  • Space Measurement: Measure the area where you intend to place the storage shed or furniture. Ensure there is enough clearance for doors to open and for comfortable movement around sofa sets and dining tables.

  • Material Considerations: Our products are designed for outdoor environments. Consider the weather conditions in your area to choose the materials that best suit your needs for durability and maintenance.

  • Functionality: Determine the primary use of the items. Whether you need a shed for tool organization, a sofa set for lounging, or a dining set for family gatherings, selecting based on functional requirements ensures long-term satisfaction.

  • Product Details: Carefully review the product descriptions, dimensions, and specifications provided on our website to ensure the items meet your expectations.

Shopping Cart and Order Confirmation
Once you have selected your desired items, follow these steps to proceed:

  • Reviewing the Cart: Click on the shopping cart icon to review the items you have added. Verify the quantities and specific models of the sheds or furniture sets.

  • Accuracy of Information: Ensure that all selected items are correct before proceeding to checkout.

  • Order Confirmation: After clicking the checkout button, you will be asked to provide your delivery details. Please double-check the shipping address and contact information to ensure successful delivery. We operate exclusively online, and all orders must be confirmed through our website.

Payment Methods and Completion
We strive to provide a secure and straightforward payment process:

  • Accepted Payments: We currently accept credit card payments, including Visa and MasterCard, among others.

  • Payment Security: Your payment information is processed through secure encryption to protect your data.

  • Completing the Transaction: Follow the prompts on the payment page to enter your card details. Once the transaction is successful, you will receive an order confirmation notification.

Quality Assurance and Inspection
To maintain high standards, we implement the following:

  • Pre-Shipment Check: Every item, from large storage sheds to individual outdoor chairs, undergoes a thorough quality check before being prepared for delivery.

  • Product Consistency: We ensure that the products delivered match the descriptions and images presented on our online store.

Shipping and Delivery Process

  • Dispatch: After an order is confirmed and payment is received, we begin the logistics process to get your outdoor furniture to you as efficiently as possible.

  • Tracking: You will be provided with information to monitor the status of your delivery.

  • Delivery Receipt: Upon receiving your items, please inspect the packaging for any visible signs of transport damage before signing for the delivery.

Privacy and Data Protection
We value your privacy and handle your personal information with care:

  • Data Collection: We only collect information necessary to process your orders and improve your shopping experience.

  • Information Security: We utilize industry-standard security measures to protect your personal details from unauthorized access.

  • Information Use: Your data is used solely for order fulfillment, communication regarding your purchase, and providing support.

Contact Us
If you have any questions regarding our products or your order, please reach out to us using the details below:

Address: 1115 8TH ST NE, WASHINGTON, DC 20002-3622, US
Phone: +1 (518) 755-6108
Email: support@sandvibers.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)